Return policy

Return policy

Mon CPAP will accept returns of any unopened product within 10 days of the original purchase date. A 15% restocking fee will be deducted from the original cost and a credit issued for the difference. Shipping charges are non-refundable. Call our customer service representatives to obtain an RMA number before returning any unopened item.

If you're not sure which product or size to buy, we can help. Please feel free to call us at 514-282-2114 if you are unsure of the items you need before placing your order. Our sleep experts will be happy to answer any questions you may have about sizing or compatibility with your device or accessories.

In the rare event that a product is received with a manufacturing defect, call our sleep experts within 24 hours of receipt and we can determine the appropriate action to take. If you receive the item on the weekend or after our normal business hours, please leave us a message at 514-282-2114. We will call you back the next business day.

Please note that the above policy also includes all CPAP, BiPAP and APAP devices. A CPAP, BiPAP or APAP device is considered "open" if hours of use are recorded on the device. The devices are subject to the same return policy as above. Most CPAP, BiPAP and APAP devices come with a 2-year manufacturer's warranty against manufacturing defects. Any misuse of the equipment may invalidate the warranty. All warranty decisions are made solely by the manufacturer.

Manufacturer's warranties
CPAP, BiPAP and APAP devices come with a manufacturer's warranty. If your device malfunctions, call our customer service department at 514-282-2114 to verify that the device is still under warranty. If so, please call to obtain a Return Merchandise Authorization (RMA) number. Decisions on warranty claims are at the sole discretion of the manufacturer. The customer is responsible for shipping the unit to our head office. Repair or replacement of the defective unit may take up to 4 weeks depending on the manufacturer. Rental units are available for use during this period if required, please call our customer service department for details of rental units.

Manufacturers do not guarantee against abuse or water damage. If it is determined that water damage or misuse is the cause of the malfunction, you will have the option of having the unit returned to you free of charge, having the unit repaired by the manufacturer (repair charges will be communicated and collected prior to unit repair), or purchasing a new unit at the prices posted on the website.

Please feel free to contact us at any time with your questions or concerns.
We're available by e-mail at, or by phone at 514-282-2114.