Shipping Policy and Procedures

Shipping policy and procedures

What is standard shipping? Standard shipping is our default shipping method. Under this option, we will use Canada Post to ship your package. We will make this decision based on speed and cost effectiveness.

Standard shipping rates
- Free shipping anywhere in Canada on all orders over $175
- All other products, a standard shipping charge of $15.00 applies

When will my order ship?
Most orders placed before 3:30 p.m. Monday to Friday will ship within 1 to 3 business days. Customers whose orders take longer to ship will be notified by e-mail or telephone. We aim to dispatch our packages as soon as we receive your order and prescription, but some items may take longer. You will be notified as soon as your order is shipped by e-mail. We will include all available tracking information. To help expedite shipment of your order, please be sure to promptly send any prescriptions required for masks or CPAP machines purchased. These will be needed to process and ship your order quickly. Please send all prescriptions to with your order number or fax to 514-840-9693.

Please note: Your package will be shipped from our warehouse in Quebec. There are no customs fees due to the product being shipped to Canada.

Questions, comments, concerns? 
Please feel free to contact us at any time with your questions or concerns. We're available by e-mail at or by phone at 514-282-2114.